On 12 Nov 2004, the OFTA published a voluntary Code of Practice for the Service Contracts for the Provision of Public Telecommunications Services, which provides a guideline on the drawing up of telecom service contracts.

Over the years , I have received a lot of complaints by the consumers against telecom companies. Most of these complaints are related to the services quality, conduct of the front line sales team, the customer services and in dispute with contract terms.

In order to rebuild the reputation of our Telecom industry, I sincerely urged all kinds of telecom operators, including FTNS operators, ISPs and ETS operators to join the newly issued Code of Practice, and provide more training to, and monitor the performance of the salespeople.

C K Sin

Panels

Panel on Information Technology and Broadcasting
13,December, 2004

Tentative Agenda

• Consultation exercise on the regulation of Internet Protocol telephony
• Amendment of Telecommunications (Telecommunications Apparatus) (Exemption from Licensing) Order
• 2004 Public Opinion Survey on Film Classification

Council questions
24 Dec 2004

• IT courses under Continuing Education Fund

Motions
1 Dec 2004

• Implementing small class teaching
• Overall development of Chinese medicine practitioners

Joint X'mas Networking Party

While Christmas is approaching, you are cordially invited to join out Joint Networking Party 2004 and celebrate this most cheerful holiday together.

• Date: 16 Dec 2004
• Time: 5:00-7:00pm
• Venue: G/F, Atrium, Tech Center, 72 Tat Chee Avenue, Kowloon Tong
• RSVP: info@hkitf.org
• Enquiry: 31018197
• Fax: 28697379

As an elected legislator, I always love to know your views. If you have anything would like to share with me, you can either email me or make an appointment for an office visit or home visit. Please leave your name, contact number, and discussion topic via email, and my office will follow up your request with phone calls accordingly.